Frequently Asked Questions

How to place an order？

The steps to place an order are as follows:
1. Add To Cart: Click the Add To Cart button to add the product to the shopping cart;
2. Go to My Cart;
3. After filling in the Delivery information, Email, and selecting the shipping method, click the Review Order button at the bottom of the page;
4. Confirm the filled in information, and then click the Submit Order button;
5. Select your payment method on the Paypal payment page to complete the payment.

Still Need Help?

Still Need Help?If your question is not listed here, please feel free to contact us.

How do I change or cancel an order after It has been placed?

Changes to your order are possible as long as we haven’t started printing it. If you want to change something afterwards, we need to do it as quickly as possible. Once your order is being processed, cancellations are no longer possible.

How to cancel your order

Open your order confirmation email as soon as you can. There you’ll find a link to your current order. If the order is marked as "waiting" or "new", you can cancel it. Then place a new order with the desired changes.

Do you ship worldwide?

Yes, we ship to most countries all over the world. 

This is our standard delivery for all orders.
Here you can find the full delivery conditions.

How do I track my order?

You can go to our tracking page.

You need to fill in your Order ID number and the email address you used when placing your order. We have a system that allows you to track your order and shipment status.

What is the return policy?

30-Day Hassle-Free Return Guarantee

If, within 30 days of receiving your product, it doesn't fit, you don't like it, or you encounter any issues, simply return it. As a print-on-demand provider, we offer you the following flexible return options:

  • Exchange for a New Product: We'll gladly replace your item with a brand new one.

  • Exchange for a Voucher: Convert your return value into a shopping voucher, redeemable towards your next order.

  • Refund: A refund of the purchase price is available if you ordered a non-customized product (i.e., not a product with your personal uploaded design).

What payment methods are available on your website?

At Wishiny.com we accept all major credit cards and payments made through PayPal. Payment must be made in full before shipment.

Where are your goods shipped from?

We have our own warehouse in Shanghai and Shenzhen of China, so we shipped your goods from Shanghai or Shenzhen , China.

Your unique order is handled with care daily by our team and shipped worldwide from the USA.

We put a lot of love into processing your order to ensure they start their journey to you as quickly as possible.